if you have a NetGear router, access control should be enabled if "neither net genie" is installed.this may be named "AP isolation" on an Asus router.If on your WiFi access point, you have any privacy separator enabled, please disable since it prevents your device communicating with Vector.Verify that your WiFi network supports and has activated 802.11n 2.4GHz or split the network name if you have a dual band router to ensure that Vector and the device are looking for each other on the same 2.4GHz band.I get a "Vector and device need to be on same WiFI" message.I downloaded the OTA and Vector rebooted Issue Find the MAC address in the CCIS - see below steps Whitelist Vector’s MAC address in your router’s Access Controls.We strongly recommend you connect Vector to an infrastructure network Running the Vector app on a device that is acting as Vector’s WiFi network (Hotspot, tethering, etc.) is not recommended.Academic, Corporate, Hotels, Airport WiFi, Shopping Centers, etc.) Networks requiring additional login (“Captive Portals”) are not supported (e.g.Move Vector closer and further away from the router and try again to “join network”.Verify you are inputting the correct network password.I get a “Can’t connect to WiFi” message when tapping “Join network” Issue Vector sees the desired SSID but when selecting it, the network list always goes blank or the app crashes.If the issue persists or if Vector does not see any networks at all, please contact Customer Care.Verify that your WiFi network supports and has activated 802.11n 2.4GHz.The list of networks Vector sees does not list the network you are trying to connect to.I can’t connect when selecting the SSID from the list of available networks that Vector can see Issue Vector disconnects and I see one of these icons:.I get a “Can’t connect to WiFi” message.I have paired Vector with Bluetooth but cannot connect to WiFi If this does not solve the issue, please contact Customer Careģ.Make sure you press the green circle on the LED strip back button hard - you should hear it click.I can’t get past the “Quickly press the button on his back TWICE” message. If this does not solve the issue, please Contact Us using the Contact link at the top of the page or by emailing phone “found” Vector but pressing the button twice does not do anything Issue.If possible, attempt setup in a different location Check for interference, or move Vector away, from other devices using Bluetooth or WiFi such as microwaves, baby monitors, digital cordless telephones.Vector should show one of these if fully booted:.Verify that Vector is fully back in his charger.I am searching for Vector my phone cannot find him Issues I can’t get past the “Quickly press the button on his back TWICE” message. I get a persistent "Searching for Vector" message.I get a "The Vector app could not find your Vector via Bluetooth" message.I am having trouble pairing Vector via my smart device’s Bluetooth Subsections:
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